Shipping policy

Shipping Policy

Website: silcobrand.com
Last Updated: June 7, 2026

1. Order Processing

All orders are processed within 1–3 business days (Monday through Friday, excluding public holidays). Orders placed on weekends or holidays will be processed on the next business day. You will receive a confirmation email with your tracking number once your order has shipped.

Note: During peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience.

2. Domestic Shipping (United States)

Shipping Method	Estimated Delivery Time	Cost
Standard Shipping	5–7 business days	Calculated at checkout
Expedited Shipping	2–3 business days	Calculated at checkout
Overnight Shipping	1 business day	Calculated at checkout

Free standard shipping may be available on qualifying orders. Eligibility will be displayed at checkout.

3. Canada & North America

We ship to Canada and select countries in North America. International shipping rates and delivery times vary by destination.

Destination	Estimated Delivery Time	Cost
Canada	7–14 business days	Calculated at checkout
Mexico	10–18 business days	Calculated at checkout

Please note: Customers are responsible for any applicable customs duties, import taxes, or fees imposed by their country. These charges are not included in the order total and are collected by the destination country's customs authority.

4. Worldwide Shipping

Silco Brand ships to most countries worldwide. Delivery times and shipping rates will vary based on your location and will be displayed at checkout before you complete your purchase.

Region	Estimated Delivery Time
Europe	10–21 business days
Asia Pacific	14–28 business days
Middle East/Africa	14–30 business days
Other Regions	14–30 business days

International customers are responsible for all duties, taxes, and customs fees required by their country.

5. Tracking Your Order

Once your order has shipped, you will receive an email containing your tracking number. You can use this number to track your package directly on the carrier's website. Please allow up to 24 hours for tracking information to update after you receive your shipment notification.

6. Shipping Restrictions

We currently do not ship to P.O. Boxes for certain oversized or high-value items. Some products may be restricted from shipping to certain countries due to local regulations. If we are unable to ship your order to your address, we will notify you promptly and issue a full refund.

7. Lost, Stolen, or Damaged Packages

Lost packages: If your package has not arrived within the estimated delivery window, please contact us at [support@silcobrand.com] and we will open an investigation with the carrier.
Damaged packages: If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or refund.
Stolen packages: Silco Brand is not responsible for packages confirmed as delivered by the carrier. We recommend filing a claim with your local carrier or checking with neighbors.

8. Returns & Refunds

We offer a 30-day return window from the date of delivery. Items must be unused, in their original condition, and in original packaging. To initiate a return, please contact us at [support@silcobrand.com].

For full details, please refer to our Return & Refund Policy on our website.